Refund Policy

Effective: 2026-08-27

1 · EU / UK cool-off (14 days)

If you are an EU/UK consumer, you have a 14-day cooling-off period during which you can cancel a new subscription for any reason and receive a full refund — provided you have generated fewer than 5 songs during that window (EU Consumer Rights Directive Art 16.m carve-out for digital content).

2 · Global 7-day promise

For every subscriber worldwide, if you cancel within 7 days of your first purchase and have run fewer than 5 generations, we refund in full — no questions asked.

3 · Mid-cycle cancellation

Cancel any time from Settings → Billing → Cancel. You keep access until the end of the paid period. Partial-month refunds are calculated at 50% of the remaining days on request.

4 · Credit top-ups

Top-up credit packs are non-refundable once any credit has been consumed. Un-consumed top-ups can be refunded within 30 days of purchase.

5 · Enterprise overage

Enterprise overage charges ($0.10 per song generation) are billed immediately. If a charge exceeded your configured cap or was applied to a rejected generation, email finance@mastersglobalinc.com within 30 days and we will reverse it via a Stripe refund.

6 · Failed or degraded generations

Credits are never deducted for failed generations, moderation blocks, or provider outages. If credits were deducted in error, they are refunded to your balance automatically within 1 hour.

7 · How to request

• Self-service — Settings → Billing → Request refund.
• Email — finance@mastersglobalinc.com. Include your Stripe receipt ID.

We reply within one business day.